At Theorem, all orders are custom-made and not returnable. Please refer to our terms and conditions for more. Your product is eligible for return or exchange only under following conditions:

Incorrect / different product:

All our product undergo strict quality check before being dispatched, but in case you receive an incorrect product / different from what you placed an order for than we can take the product back and exchange it with a correct product you have originally placed an order for within two weeks.

 

Manufacturing defect :

All our product undergo strict quality check at Theorem, however if the product is damaged or has any manufacturing defect for which we are responsible then we can take the item back and provide you with a new one within two weeks time. We will notify you once we’ve received and quality checked / inspected your return. On approval of any manufacturing defect for which we are responsible we will re-make the item you purchased.

 

Incorrect size :

We can alter or exchange items if the garment received is of an incorrect size and doesn’t fit you as per your requirement. If you need an exchange for a different size (or alterations) because of sizing issues, send us an email at info@theoremindia.com.

We will check and confirm on alteration and time required for same only after checking the garment. If the garment does not have the allowance enough for alterations or if there are any other limitations, the company holds the right to deny the request of alteration.

 

 

Returning items :

If eligible for return, you will have to notify us about this within 48 hours from the time it has been delivered to you. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will issue a refund only once the received product has undergone our quality check. Theorem holds the right to refuse any Return if the product does not comply with the above.

To start a return / exchange , you can contact us at info@theoremindia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds/exchange will be initiated within 15-30 days of receiving the products. 

Unfortunately, we cannot accept returns or exchange on Products purchased on sale or discount and no refund requests will be accepted.